Here’s a detailed Return and Refund Policy for your silver jewelry shop:
RETURN AND REFUND POLICY
At Vibanah, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a return and refund process as outlined below.
1. Return Eligibility
We accept returns within [X] days of the delivery date, provided the item is unused, unworn, and in its original condition with all tags and packaging intact. Custom-made or engraved jewelry is non-returnable unless defective or damaged upon arrival.
2. Initiating a Return
To initiate a return, please contact our customer service team at vibanah925@gmail.com with your order number and reason for the return. We will provide instructions on how to send the item back to us. Please ensure that the item is securely packaged to avoid any damage during the return process.
3. Return Shipping Costs
The customer is responsible for the return shipping costs, unless the item is defective or incorrect. We recommend using a tracked shipping service for returns, as we cannot guarantee receipt of the returned item without tracking.
4. Refund Process
Once the returned item is received and inspected, we will process your refund to the original payment method. Please note that it may take [X] business days for the refund to appear on your account, depending on your payment provider. Shipping fees are non-refundable.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at vibanah925@gmail.com or +91 8939690941. We will arrange for a replacement or a full refund, including return shipping costs. Please provide photos of the damaged or defective item to help us resolve the issue quickly.
6. Non-Refundable Items
Custom-made or personalized jewelry, sale items, and gift cards are non-refundable, except in cases of defects or damage during transit.
7. Exchanges
We currently do not offer direct exchanges. If you would like a different product, you can return the original item for a refund and place a new order for the desired product.
8. Processing Time
Refunds may take up to [X] business days to process once we have received the returned item. Please allow additional time for your bank or payment provider to reflect the refund in your account.
9. Contact Us
If you have any questions or need assistance with your return, please reach out to us at:
Email: vibanah925@gmail.com
Phone: +91 8939690941
Address: [Your Address]